Job Description

Our Maintenance Supervisors are an integral part of each community’s success. They are our leaders who provide the technical know-how behind each apartment community and provide guidance and training to the maintenance team. From HVAC to plumbing to a fresh coat of paint, Maintenance Supervisors have an impact in every apartment and every resident’s satisfaction. Your superior organizational skills and attention to detail will be utilized to attend to residents’ needs, manage service requests and apartment turnovers to ensure the work is performed timely, while adhering to the company’s standards and managing the budget. Your strong technical skills will be utilized to identify and diagnose problems and perform a variety of service requests.

We believe in leading by example and walking in the shoes of the people you manage. As a Maintenance Supervisor, you will be walking the community with your team, implementing scheduled maintenance, responding to service requests, managing vendors, and communicating and building rapport with residents. You will be an expert on your community; working along with and directing a team of maintenance professionals to ensure the community is in excellent condition for our residents.

Who we are looking for…

• A Maintenance Expert . You are the resident expert on all things technical and are able to teach new skills to your team.
• Clear Communicator. You help your team and residents understand the timeline and process for repairs.
• A Team Player. You are united with teammates in delivering the best experience to residents.
• Proactive. You lead by example and take ownership for the property, performing regular maintenance to avoid emergencies.
• Personable. You are respectful, pleasant to be around, and enjoy engaging with others.
• Composed. You keep your cool during maintenance emergencies and quickly find solutions.
• Driven. You invest extra energy to reach your goals.
• Solution-Oriented. You focus on what is possible not what is impossible. Provide innovative solutions to situations and processes. You follow through on commitments, letting residents know they matter.
• Organized. You are flexible and able to juggle multiple priorities and interactions with residents and teammates smoothly.

What you are responsible for.

• Partnering with your Property Manager. You are a united team that works cohesively and efficiently in property operations.
• Repair and enhance our community. You’ll be responsible for repairing or maintaining all plumbing, electrical, HVAC, appliance, carpentry, and painting needs at the community, providing training to other team members as needed.
• Build relationships with residents. You'll make positive connections with residents by offering a smile and a greeting when you see them and chatting as you make repairs in their homes.
• Manage service requests.You’ll launch into action when maintenance issues arise, collaborating with teammates and prioritizing service requests to earn trust and build resident satisfaction.
• Prepare and execute turn:Student housing is a bit different. The large summer turn takes a lot of planning and preparation to execute. You will be responsible for partnering with your property manager to ensure vendors are ready and organize your team for a smooth and impeccable turn.
• Tend to preventive maintenance. You’ll safeguard equipment with regular tune-ups, helping equipment last longer and minimizing costly repairs.
• Notice the details. You’ll walk the property daily, inspecting all areas for cleanliness and safety, and helping to maintain great curb appeal.

Requirements

• 3+ years of hands-on general maintenance experience
• HVAC experience
• EPA Certification (Type I & II or Universal)
• Supervisory experience
• Availability to work a flexible schedule, including weekends
• Rotating on-call responsibility for after-hours emergencies
• Demonstrated proficiency in working with computers including word processing, calendar management, and property management software
• Valid driver's license and/or access to reliable transportation

Preferred Experience

• High school diploma or equivalent
• Demonstrated proficiency in working with computers including word processing, calendar management, and property management software
• Trade school and/or military training or industry designation (CAMT or CAMT II)

Compensation and Benefits:

• Competitive Salary; commensurate with experience
• Generous benefits package available, including health, vision and dental options. Includes company paid STD, LTD and life insurance